Terms of Use

Terms of Use

These terms govern the use of the GreenPetFamily online ordering system (the "Site") and the purchase of products. The Site is available only to registered, authorized customers who agree to these terms. By clicking "I Accept Terms," you agree to these legally binding terms.

Please review them carefully.

 

User Account & Password

Upon registration, you’ll receive a unique username and password. Only you are authorized to use your Customondo account, and you are responsible for keeping this information secure. GreenPetFamily is not liable for unauthorized orders made with your login unless due to our fault. Account credentials are GreenPetFamily property and may be modified or revoked at our discretion.

Confidentiality

All Site content, including pricing, is proprietary to GreenPetFamily and confidential. You may use this content solely for ordering products for resale and may only share it with employees who need access. Unauthorized reproduction or commercial use of Site content is prohibited. Violations will result in termination of access.

Intellectual Property

GreenPetFamily owns and operates the Site, including all content, software, and design elements, protected by copyright and trademark laws. Without GreenPetFamily written consent, you may not use, copy, modify, or commercially exploit any Site content. All trademarks and trade names are the property of their respective owners.

Orders & Pricing

Orders must follow GreenPetFamily  online procedures and include all required information. Prices are determined at the time of order and may change without notice. You are responsible for any applicable taxes or fees. In the event of a product shortage, GreenPetFamily may allocate stock at its discretion and will make reasonable efforts to notify you.

Usage Restrictions

Products may include specific use instructions and restrictions. Ensure these are communicated to customers and that end-users comply. Incorrect usage may result in injury or damage, and you are responsible for conveying all relevant safety instructions.

Limited Warranty

GreenPetFamily warrants products for 12 months or 24,000 miles (whichever occurs first) against defects in materials and workmanship. Products are warranted by the manufacturer, and GreenPetFamily will assist in processing claims as needed. Warranty does not cover regular wear and tear.