FAQs

What is your return policy?

Keeping your pet happy is our goal, so we try to make returns easy. We accept returns for all products in new condition within 30 days of purchase.  For items that are defective or shipped in the wrong size, we completely handle the return.

Do you offer a product warranty? 

We offer a limited manufacturer's warranty on all of our products.  This warranty guarantees that your item will be free of defects and workmanship for a period of time (varies based by product) following your purchase.

What is your shipping policy?

We partner with multiple carriers to provide the best shipping options for our customers.  Delivery times typically range from 7-10 business days, depending on your location.

Where is my package and when can I expect it to ship? 

Our team is working hard to process orders as quickly as possible and make sure our warehouse can send them out on time.  All orders are going out as quickly as we can send them. We appreciate your patience and understanding.

What happens if my package arrived with missing items? 

We're sorry about this!  If you are missing products, please reach out to our customer service team and a team member will research if the products were shipped separately. if they weren't shipped, we will make sure to have them sent out immediately.

What happens if my package says it was delivered, but I can't find it? 

Unfortunately, once a package has left our warehouse it is out of our control. We encourage you to contact the carrier which delivered your package and file a claim with them for a missing package. If you still cannot find your package, reach out a team member will work to assist you.

What happens if my discount code didn't work during checkout? 

All discount codes will be honored if they did not work at checkout. If you feel your discount was not applied, please reach out and a team member will assist with applying your code.

How can I exchange or return a product? 

We accept returns or exchanges of products as long as they are in new condition and in their original packaging. A team member will reach out with details on how to return products. Once the package is received, a full refund will be credited back to your payment method. We cannot provide shipping labels for products that are being returned for reasons outside of manufacturer defect.

 

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