Payment Terms

Shopping at GreenPetFamily is secure, fast, and convenient. We offer a variety of safe payment methods, ensuring your privacy and online security at all times.

 

Payment Options:

PayPal: The World’s Most Trusted Payment Method
GreenPetFamily primarily processes payments through PayPal, allowing you to pay with MasterCard, VISA, American Express, Discover etc, and bank transfers (debit cards). U.S. customers can also use PayPal Credit to pay over time on orders up to $99. Enjoy interest-free payments if paid in full within six months, with no annual fees.

Credit Card Payments
We accept Mastercard and Visa for secure direct credit card payments. Our support team is always available to assist with any questions or issues regarding your payment.

Common Questions About PayPal Payments

How do I use PayPal Buyer Protection?
If you don’t receive your order or if an item differs significantly from the description, you’re covered by PayPal Buyer Protection, including the full item price and shipping fees. Please contact GreenPetFamily customer service immediately if you experience any issues.

Eligibility Criteria for PayPal Buyer Protection:

• Item purchased on GreenPetFamily
• Paid through PayPal
• Only one claim per PayPal transaction
• Claim filed within 45 calendar days of payment and escalated within 20 days if needed
• Compliance with PayPal Buyer Protection terms (Section 13, PayPal User Agreement)

How to Contact PayPal Customer Service
For further assistance, contact PayPal Customer Service:

• USA & Canada Business/Premier Accounts: 1-888-221-1161 / 1-888-204-4481
• Personal Accounts: 1-402-935-2050
• UK PayPal: 0870 7307 191
  Operating hours:
• Monday-Friday: 4:00 AM to 10:00 PM PDT
• Saturday-Sunday: 6:00 AM to 8:00 PM PDT

What if PayPal isn’t available in my country?
If PayPal is not supported in your location, alternative payment methods are available. Our customer service team is happy to help you find the best solution for completing your purchase.

For any further questions or assistance, don’t hesitate to reach out.