Shipping Guide

Which countries GreenPetFamily provides shipping service?

GreenPetFamily, based in China, currently provides shipping to almost all countries, including United States, Canada, United Kingdom, Ireland, Norway, Germany, Netherlands, France, Spain, Portugal, Austria, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If pet owners in other countries want to purchase from GreenPetFamily, please send an Email to us at first and we will offer you the accurate quote with shipping cost, for that GreenPetFamily ship to customers worldwide.

How much for the shipping fees?
1. Standard Shipping
Free Standard Shipping: Free Shipping, For the order value over USD39.
Standard Shipping: Shipping fee as USD6.99, For the order value less than USD39

Shipping method

How long will the shipment take?

At GreenPetFamily.com, we value every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.

Generally it takes 8-16 Business days for your order to arrive.

Total Delivery Time = Processing Time + Shipping Time. All at Business Days.
Processing Time: 2-4 Business Days
Shipping Time: 6-12 Business Days

Shipping Timesale

Country	Carrier	Shipping Timescale(Business Days)
US	UPS/DHL/USPS/Yun Express/SF Express/Yanwen Express	90% of orders arrive 10 days after despatch
UK	RM	95% of orders arrive 10 days after despatch, and almost all within 12 days*
CA	Canada Post, Yun Express/SF Express/Yanwen Express	95% of orders arrive 12 days after despatch
AU	Fastway/ Auspost /Yun Express/SF Express/Yanwen Express	90% of orders arrive 10 days after despatch
NZ	Fastway/Nzpost/4PX	95% of orders arrive 12 days after despatch
DE	DHL/Asendia	95% of orders arrive 10 days after despatch
France	DHL/Asendia	95% of orders arrive 12 days after despatch
IT	GLS	95% of orders arrive 10 days after despatch
BE	DHL/Asendia	90% of orders arrive 12 days after despatch
NO	DHL/Asendia	90% of orders arrive 17 days after despatch
ES	DHL/Asendia	90% of orders arrive 12 days after despatch
Other Country	DHL	90% of orders arrive 18 days after despatch

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.

 

Do I need to pay the tax?

Information below is for reference only, and GreenPetFamily takes no responsibility for the information provided.

	General Custom Duty and VAT Information
United States	Single Order<800 USD, No Custom Duty & Sales Tax
European Union Countries	All Order, VAT Required, Custom Duty Required if Applicable
United Kingdom	Single Order<18 GBP, No Custom Duty & VAT
Canada	Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD No Custom Duty & VAT
Japan	Single Order<16,666 JPY, No Custom Duty & VAT
Mexico	Single Order<50 USD, No Custom Duty & VAT
Australia	Single Order<1000 AUD, No Custom Duty & VAT
New Zealand	Single Order<800 NZD, No Custom Duty & VAT